Last updated: 14 September 2026

1. What this policy covers

This policy applies to merchandise ordered through this website from the Whitley County Farmers’ Market — items such as apparel, tote bags and other branded goods.

We are not currently selling merchandise online. When we do, these are the terms that will apply to your order.

2. Returns

You have 30 days from the day your order arrives to request a return.

To be eligible, an item must be:

• unused, unworn and unwashed, in the same condition you received it;
• in its original packaging, with any tags still attached; and
• accompanied by your order number or proof of purchase.

3. How to start a return

Email marketmanager@whitleycountyfarmersmarket.com with your order number and what you would like to return, and we will confirm where to send it. Please do not send anything back before you hear from us — we may not be able to identify an unannounced return.

4. Items we cannot take back

• Food, produce and any other perishable goods.
• Personalised or made-to-order items.
• Gift cards.
• Items marked final sale or clearance at the time of purchase.

This does not affect your rights if an item arrives damaged or faulty.

5. Refunds

Once your return reaches us we will inspect it and email you to confirm the outcome. Approved refunds go back to the original payment method, normally within five business days of approval. How quickly the money appears then depends on your bank or card issuer.

Original shipping charges are not refunded unless the return is our error.

6. Exchanges

For a different size or colour, the simplest route is to return the original item for a refund and place a new order, so you are not waiting on stock. If you would rather exchange directly, email us and we will arrange it where we can.

7. Return shipping

You are responsible for return shipping costs, and those costs are not refundable. We recommend a tracked service — we cannot issue a refund for a return that does not arrive.

If the item is faulty, damaged, or not what you ordered, we cover the return shipping. Just tell us when you get in touch.

8. Damaged or incorrect items

Check your order when it arrives. If something is damaged, faulty or wrong, email us within 7 days with your order number and a photograph, and we will replace it or refund it in full, including shipping both ways.

9. Cancelling an order

If your order has not shipped yet, email us and we will cancel it and refund you in full. Once it has shipped, the return process above applies.

10. Contact us

Any question about a return or refund can go to marketmanager@whitleycountyfarmersmarket.com.